1.
What dictation capturing options does your medical transcription
service offer?
 
You have the option of either dictating directly into our dial-in
dictation servers via toll free telephone line or you may use
digital handheld recorders.
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2.
What hours does your toll free dictation system operate?
Our dictation systems are accessible 24x7 and you may dictate
from anywhere at anytime using a touch-tone phone as well as
cell phone.
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3.
Which digital handheld recorder do you recommend and how much
it costs?
We recommend digital recorders that are very easy to use and
are competitively priced from Olympus (model: DS330), Uher (model:
DH10), Sony, Voice IT, etc. Their prices range from approximately
$120 to $350.
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4.
How do we transfer the dictation to you?
If you intend to use toll free dial-in systems, your dictations
become accessible to our transcriptionists the moment you hang
up the line. If you prefer using handheld recorders, we will
provide our medical transcription software Accu-Swift
Auto File Transfer (ACCU-TRANSFER), which
automatically uploads the dictation from your local computer
to our secure FTP servers. Please
click here to know more about
Accu-Swift
Auto File Transfer (ACCU-TRANSFER) software.
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5.
What security measures you have in place while dictations are
moved from computers to servers and vice versa while using Internet?
When the dictations are sent from your computers to our servers
or when the dictations are pulled down by our system administrators
in India from our US dial-in servers and FTP servers, our medical
transcription softwares 128 SSL encryption of data and/or 256-bit
AES encryption of data.
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6.
Do you have any redundancies for your dictation servers and
FTP servers?
Our servers are built with fault tolerance – mirrored
drives. A redundant system is ready in case of failure. A backup
system is also ready offsite in case primary system fails.
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8.
How do we access the completed charts?
You have two options. One, our Accu-Swift
Auto File Transfer (ACCU-TRANSFER) medical
transcription software keeps checking for new charts available
and downloads in compressed and batch mode. Secondly, you will
be provided with access to ACCU-CHART,
our online medical transcription web-based patient chart management
system. It is a very comprehensive suit of application and functions.
Please
click here to know more about ACCU-CHART.
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9.
Do you provide online support to your medical transcription
services?
Yes, we have online Live Chat on our website to help you then
and there while you are using ACCU-CHART. We also provide toll
free 1-877 support to our clients.
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10.
What equipment do we need at our end?
You will need a computer with Windows 98 or higher operating
system with Internet Explorer 5.5 version and above. You will
need broad band Internet connection for faster uploading of
dictations when using handheld recorders.
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11.
Are your medical transcription services
HIPAA compliant?
Yes, we have implemented technical and administrative measures
to safeguard the confidentiality and personal health information
of the patients. Please
click here to know more about our implementation
of
HIPAA compliance measures.
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12.
What will be the turn-around time of medical transcriptions?
General transcription of charts will be available for your review/printing
before 9 AM the following day, which is less than 24 hours turn-around
time.
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13.
Do you take up STAT work?
Yes, we do take up STAT work at a slightly premium price.
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14.
How are your fees based on?
Our fees are normally based on per line, but we also offer quote
per page, per minute of dictation, etc., depending on client
requirements.
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15.
Can we know how much bill we are running?
Yes, just login into ACCU-CHART and go to current billing statement
and you will see a summary of billing statement for the current
month. Here, you may also check for individual doctor or entire
group billing statement for any past months or between any time
period.
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16.
Does your transcription staff sign non-disclosure and confidentiality
agreements?
Yes, all our transcriptionists as well as supporting staff need
to sign non-disclosure and confidentiality agreements before
they take employment with us and it will be in effect two years
post their disassociation from our company.
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17.
What medical transcription quality measures you have in place?
We have two levels of word-by-word quality check by senior editors
and proofers after the dictations are transcribed by our transcriptionists.
They are checked for errors, omissions, formatting, etc., before
they are uploaded into ACCU-CHART.
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18.
Do you sub-contract our transcription work?
No, all your transcription is handled in-house at our office
and hence we have better security measures and better control
over patient information.
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19.
How long do you keep our dictation and charts?
We normally delete permanently the voice files every eight weeks
and the charts every six months. But, it is entirely up to the
clients to decide how long we should be archiving their dictations
and charts.
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20.
How soon can you accomodate us?
We can accomodate up to 10 doctors right away and handle
additional doctors within a very short lead time. |
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FREQUENTLY
ASKED QUESTIONS 